Privacy Policy

1. Introduction

NolOnTop ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website at nolontop.org and our NOL card top-up service. By using our service, you consent to the practices described in this policy.

2. Data We Collect

We collect the following categories of personal data:

• NOL Tag ID: Your 10-digit card identifier, used solely to process your top-up request.
• Email address: Used to send you a confirmation of your request and to contact you regarding your transaction.
• Payment information: Card type and partial card details as required to process payment. Full card numbers are never stored by us.
• Contact form data: Name, email, and message content when you submit our contact form.
• Technical data: IP address, browser type, device type, and pages visited, collected via server logs for security and analytics.

3. How We Use Your Data

We use your personal data for the following purposes:

• Processing your NOL card top-up request.
• Sending transaction confirmations and service communications.
• Responding to your enquiries and support requests.
• Maintaining the security and integrity of our platform.
• Complying with legal obligations under UAE law.

We do not use your data for marketing purposes without your explicit consent. We do not sell, rent, or trade your personal data to third parties.

4. Data Sharing

We may share your data with:

• Payment processors: To handle payment transactions securely. These providers operate under their own privacy policies and security standards.
• Service providers: Technical and operational partners who assist in delivering our service, bound by confidentiality agreements.
• Legal authorities: When required by law, court order, or governmental regulation in the UAE.

5. Data Retention

We retain transaction records, including your NOL Tag ID and email address, for a minimum of 12 months to handle disputes and comply with regulatory requirements. Contact form messages are retained for 6 months. Technical log data is retained for 90 days.

6. Data Security

All data transmitted to and from our website is encrypted using SSL/TLS technology. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. No method of transmission over the internet is 100% secure; however, we take commercially reasonable steps to protect your information.

7. Cookies

We use functional cookies to improve your experience. For full details, please read our Cookie Policy at nolontop.org/cookies.html. You can manage cookie preferences through your browser settings.

8. Your Rights

Under applicable data protection regulations, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Object to or restrict processing of your data.

To exercise these rights, contact us at support@nolontop.org.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions or to exercise your rights, contact us at support@nolontop.org or write to: 12 65th St - Al Bada', Dubai, UAE.