Refund Policy

1. Overview

NolOnTop processes NOL card top-up requests on behalf of our users. This Refund Policy sets out the circumstances under which refunds may be issued and the procedure for requesting them. We are committed to fair and transparent handling of all refund requests.

2. Eligible Refund Situations

You may be eligible for a full refund in the following circumstances:

• Your payment was processed successfully but the top-up was not applied to your NOL card within 72 hours of submission.
• A duplicate charge occurred due to a technical error on our platform.
• You were charged an incorrect amount different from what you selected or confirmed.
• Your request could not be completed due to an error on our side and the top-up was not applied.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The top-up was successfully applied to the NOL card account specified in your submission.
• You provided an incorrect NOL Tag ID, resulting in top-up of the wrong card.
• You changed your mind after a successful top-up was applied.
• Delays within our stated 24-hour processing window on business days.

4. How to Request a Refund

To request a refund, contact us within 14 days of your transaction by emailing support@nolontop.org with the subject line "Refund Request". Please include:

• Your full name and email address used at the time of submission.
• The date of your transaction.
• The top-up amount charged.
• A description of the issue.

We will acknowledge your request within 1 business day and respond with a decision within 5 business days.

5. Refund Processing

Approved refunds will be returned to the original payment method used at the time of the transaction. Refund processing times depend on your card issuer and may take 5–10 business days to appear on your statement. Service fees are non-refundable except in cases where the top-up was not applied due to our error.

6. Incorrect NOL Tag ID

It is your responsibility to ensure the correct 10-digit NOL Tag ID is entered. If a top-up is applied to an incorrect card due to user error, we are unable to reverse the transaction. We strongly recommend double-checking your NOL Tag ID before confirming your request.

7. Contact

For refund enquiries, email support@nolontop.org or contact us via WhatsApp. Our support team is available Monday to Saturday, 9:00–18:00 GST.